Omni-Channel Lightning Component

Salesforce Omni-Channel is great, but the one downside in our organization is that you have to manually set your status to available in order to receive chat or work requests. I am in the midst of creating a Background Utility Item which will auto log you into omni-channel. Omni-Channel Lightning Component <aura:component implements=”lightning:backgroundUtilityItem” access=”global” >… Read More